The goal of the hospitality industry is to provide guests with an accommodation complete with all the amenities that make for a comfortable stay, including clean towels and beddings. Laundry management is important to achieve this objective. It’s a critical component of your business and essential to guest gratification.
Whether you’re a startup or planning to open a hotel business, here are some tips on how you can manage your laundry more efficiently:
Create an Equipment Maintenance Schedule
Equipment maintenance is important, especially if you’re keeping an on-premise laundry. Work with your local commercial laundry equipment service to create a maintenance schedule to ensure maximum equipment performance. Some machine controls have built-in maintenance messages, reminding you of what you should attend to on a daily, weekly, or monthly basis.
Keeping an in-premise laundry involves round-the-clock activity, from the collection of the linens, to washing, ironing, folding, and distributing. You’ll also need to invest in high-end laundry equipment and work with a laundry equipment service company for maintenance. Consider outsourcing the work if you want to focus on more important areas of your business. Depending on the number of guests you receive, outsourcing your laundry process may help you cut costs.
Prepare for the number of visitors you have to accommodate. Keep an eye on the calendar; determine when most guests arrive to know when you’ll need additional stocks or require a fast turnaround of clean laundry. The peak travel season in Montana is usually in the fall and winter, where visitors can get a glimpse of West Yellowstone’s famous wildlife, including bison, elk, swans and eagles.
A good IT system will help you track orders and deliveries of linens and manage stock levels. Radio-frequency identification tagging and specialist management systems can quickly count the amount of laundry available. This improves work efficiency and customer service.
Listen to Customer Feedback
Customer feedback will help you improve your service and deliver excellent standards. If you receive a complaint about dirty or damaged linens, act upon it immediately. Know why it happened and tighten the standards to prevent the problem from re-occurring.